Customer information
Service Policies
Effective August 21, 2026
Scheduling and arrival
Appointments are scheduled within an agreed service window. BenRepairHub will make reasonable efforts to arrive on time and will communicate material delays when possible. Access to the work area, parking, pets, utilities, and any relevant building permissions should be arranged before arrival.
Cancellations and rescheduling
Please provide at least 24 hours’ notice to cancel or reschedule an appointment. A late cancellation or missed appointment may result in the loss of a scheduling deposit or a reasonable trip charge disclosed in advance. Exceptions may be made for emergencies, severe weather, or other circumstances at BenRepairHub’s discretion.
Estimates and changes
Estimates are based on the information and conditions reasonably visible at the time of assessment. Hidden damage, code issues, unavailable parts, customer-requested changes, or other unexpected conditions may change the scope, schedule, or price. Additional work requires customer approval before it proceeds.
Deposits and materials
Certain jobs may require a deposit before scheduling or ordering materials. The amount and refund terms will be provided in writing before payment. Deposits are applied to the final balance. Amounts used for approved special-order, customized, or non-returnable materials may not be refundable once ordered.
Payment
Unless otherwise agreed in writing, payment is due when the work is completed. The customer is responsible for approved labor, materials, taxes, permit costs, and other disclosed charges. Accepted payment methods will be confirmed before work begins.
Workmanship commitment
BenRepairHub will correct a verified defect in its workmanship reported within 30 days after completion at no additional labor charge. This commitment applies only to the original agreed scope. It does not cover normal wear, misuse, accidental damage, customer-supplied materials, manufacturer defects, pre-existing conditions, concealed conditions, work altered by others, or problems unrelated to BenRepairHub’s work. Manufacturer warranties, when available, are governed by the manufacturer.
Regulated or out-of-scope work
Submitting a request does not guarantee acceptance. BenRepairHub may decline work that is unsafe, outside its capabilities, requires credentials or permits not available for the project, or should be performed by a specialized licensed professional.